Q: What are the shipping costs?
A: Shipping in Belgium is free. Sorry for my Dutchies and fellow earthlings. I still love you! Shipping costs depend on your country. In the cart overview there is a shipping calculator available to preview the costs. Read more about shipping in the shipping policy. If your country is not on the list, send me an e-mail and we'll go through the options.
Q: How long will it take for my order to arrive?
A: Depends on how much I like you. Kidding ;-) I only work with orders on demand. The production and delivery to my office takes between 6 and 8 working days in normal circumstances. I will double-check your product and make sure to shower it with some love and appreciation. Maximum 2 days later I'll deliver your product to the courier who takes care of it from there. Basically, the shipping process will start in 7 to 9 days. In Belgium you should receive your order 24 hours later. Read more about shipping costs and times in the shipping policy.
Q: How can I choose my pickup point?
A: After completing the payment, you have the option to choose the bpost pickup point. This is only available in Belgium. If you forgot to choose your pickup point, you will get a reminder e-mail about 30’ after your payment.
Q: What countries do you ship to?
A: At the moment I only ship to most countries in the EU. Read more in the shipping policy. Outside EU is being set up and coming soon. Though, when you buy a limited edition, I’ll go through hoops to make sure you’ll get your order, anywhere in the world.
Q: How do I make sure I order the right size?
A: The size you choose is the size of the actual print.
- Fine art print: the 2cm border is included. When you order a 40x60cm fine art print, the actual photo is 36x56cm with a 2cm white border on all sides. If you don't want this, let me know. It's possible to have it printed without the white border.
- Dibond: the selected size is the actual size of the artwork.
- Frame: the selected size is the size of the photo. The passe-partout and frame are to be added. This makes the artwork 13,7 cm wider, so make sure you take that into consideration. A selected framed product of 40x60cm is in total 53,7x73,7cm. In the representation images in the webshop you can see examples of how it looks.
Q: I can't find the size I want. Can I order a different size?
A: It depends on the image and size you want. But since I'm a nice person, and I really do like you, I want to do my best to make you happy (because that makes me happy). Just mail me and we will go through the options.
Q: Can I have another colour of the frame?
A: I believe the black oak with white passe-partout really highlights the image in the best possible way — but if you’re really stubborn and persistent, get in touch with me and we will go through the options. Good relationships are built on compromise, aren’t they?
Q: Can I hang the artwork on my wall?
A: Of course, that's what they're for! The dibond and frame with passe-partout come "read-to-hang" with an easy hanging system on the back. For a fine art print you need a frame of your own. I encourage you to have a look at the nearest second-hand shop. You wouldn't be the first to find a hidden gem!
Q: What is a limited edition print?
A: The limited edition collection consists of an exclusive selection of prints, carefully curated by the artist. There’s only 10 pieces available. Each one of these comes numbered, signed and accompanied with a certificate of authenticity — including a warm hug and a stamp of approval (for good taste, obviously). Free worldwide shipping included.
Q: What camera do you use?
A: Allow me to start off with a famous quote: "The best camera is the one you have with you!" But to get to the point, most of the current artwork was shot with a Fujifilm X-T2. Have you seen Blizzard Yaks? It held up perfectly in these harsh, -15ºC conditions! Nowadays I mainly use a Sony a7III and most recently I bought the Sony a7RIV with 61 megapixels! Imagine the print sizes I'll be able to offer in the near future. ;-)
Q: Which countries have you visited?
A: Not all of them were photography related, but here's the list: Afghanistan, Austria, Belgium, Cambodia, Croatia, England, France, Germany, Greece, Hungary, Indonesia, Ireland, Italy, Malaysia, Malta, Mongolia, Morocco, Netherlands, Norway, Philippines, Portugal, Slovenia, Spain, Sweden, Thailand, United States. Phew, that was a mouthful. But this list is not finished yet. Although, I'll be more cautious with my airmiles. We all know why, right?